Terms and Conditions

Welcome to PetUltras store! These Terms and Conditions govern your access to and use of our services, including purchasing products and interacting with our website. By accessing or using our services, you agree to be bound by these Terms and Conditions.
  1. General Terms:
    • You must be at least 18 years old to use our services.
    • You are responsible for providing accurate and up-to-date information when using our services, including when making purchases.
    • We reserve the right to refuse service to anyone for any reason at any time.
  2. Product Information:
    • We strive to provide accurate descriptions and images of our products, but we do not guarantee that all information is complete, current, or error-free.
    • Prices for our products are subject to change without notice.
    • We reserve the right to modify or discontinue any product without prior notice.
  3. Orders and Payment:
    • By placing an order, you agree to pay the full amount indicated, including any applicable taxes and shipping fees.
    • We accept payment through secure payment gateways. Your payment information is encrypted and secure.
    • Orders are subject to availability. In the event that a product is out of stock, we will notify you and provide options for a refund or substitute product.
  4. Shipping and Delivery:
    • We aim to process and ship orders promptly, but delivery times may vary depending on your location and other factors beyond our control.
    • Shipping costs are calculated based on the weight and size of your order, as well as your location. You will be provided with shipping options and costs during the checkout process.
    • We are not responsible for any delays or issues caused by the shipping carrier.
  5. Returns and Refunds:
    • We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return it within 30 days for a refund or exchange, subject to certain conditions.
    • Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
    • Refunds will be issued to the original method of payment within 2 days of receiving the returned item.
  6. Privacy Policy:
    • We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and disclose your data.
  7. Contact Information:
    • If you have any questions or concerns about these Terms and Conditions, please contact us at: [email protected]
By using our services, you agree to abide by these Terms and Conditions. We reserve the right to update or modify these terms at any time without prior notice. Please review these terms periodically for changes. Your continued use of our services after any modifications indicates your acceptance of the updated terms.
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